Data processing

At Cricket Home, we are committed to protecting the privacy and personal data of our customers, employees, suppliers and other stakeholders. This policy describes how we collect, use, store and protect personal information in compliance with applicable data protection laws.

1. Scope

This policy applies to all personal data collected by Cricket Home SAS (hereinafter, the “Organization”) in the development of its commercial and administrative activities. It establishes the obligations of the person responsible for the processing of personal data, the rights of the owners of the information and the procedures for exercising them. It is mandatory for employees, contractors and partners of the Organization.

2. Legal Basis

This policy is governed by the provisions of the Colombian Political Constitution of 1991, Law 1581 of 2012, its regulatory decrees, and the guidelines issued by the Superintendency of Industry and Commerce.

3. Data Controller

Company name: Cricket Home SAS

NIT: 901711213-1

Main Address: Calle 36 D sur 27ª 105 Local 315 City Plaza Shopping Center.

Envigado - Antioquia.

Website: https://crickethome.com.co

Phone: +57 305 296 3720

Notification Email: comercial@crickethome.com.co

4. Definitions

To ensure understanding of this policy, the definitions set forth in Article 3 of Law 1581 of 2012 apply, including terms such as:

Authorization: Prior, express and informed consent of the owner for the processing of his/her personal data.

Personal data: Information that allows a natural person to be identified.

Sensitive data: Information that affects the privacy of the owner or whose misuse may lead to discrimination.

Processing: Any operation on personal data, such as collection, storage, use, circulation or deletion.

5. Data Collected

The Organization collects public, private and semi-private personal data depending on the relationship of the data subject with the Organization. As a general rule, sensitive data is not requested, except in the following cases:

By legal obligation.

When strictly necessary to fulfill a legitimate and authorized purpose.

In these cases, compliance with the legal conditions for their treatment is guaranteed.

6. Purposes of the Treatment

The Organization will process personal data for the following purposes:

·       Carry out commercial and administrative tasks related to its corporate purpose.

·       Manage requests, complaints and claims.

·       Conduct satisfaction surveys, market studies and statistical analysis.

·       Send information about products, services and promotions.

·       Comply with contractual, legal and tax obligations.

·       Manage relationships with employees, contractors and suppliers.

·       Transmit data to third parties inside or outside the country under contracts that guarantee adequate protection of the information.

7. Processing of Personal Data

Treatment includes the following operations:

Collection: It is carried out with the prior authorization of the owner, clearly informing the purposes.

Storage: Data may be stored in physical or digital media within and outside the country, ensuring appropriate security measures.

Circulation: Information will only be shared with persons or entities authorized by the owner or by law.

Deletion: The data will be deleted when the owner requests it and there is no legal or contractual obligation to retain it.

8. Principles for Treatment

The processing of personal data shall be governed by the principles of legality, purpose, freedom, truthfulness, transparency, restricted access and circulation, security and confidentiality, as established in Article 4 of Law 1581 of 2012.

9. Rights of the Holders

Data subjects have the right to:

·       Know, update and rectify your personal data.

·       Request proof of the authorization granted.

·       Be informed about the use of your personal data.

·       File complaints with the Superintendency of Industry and Commerce for violations of the law.

·       Revoke authorization and request deletion of data, unless there is a legal or contractual obligation that prevents this.

·       Refrain from providing sensitive data or data of minors, except when optional or permitted by law.

10. Procedures for the Exercise of Rights

Holders can exercise their rights by contacting the Customer Service area through:

Phone: +57 305 296 3720

Email: comercial@crickethome.com.co

To submit an application, the holder must provide:

·       Full name and identification number.

·       Contact information: address, telephone number and email.

·       Description of the right you wish to exercise.

·       Copy of identity document and any evidence supporting the application.

Queries will be answered within a maximum of 10 business days. If it is not possible to respond within this period, the holder will be informed and a new date will be set, which will not exceed 5 additional business days.

Complaints will be dealt with within 15 business days. If incomplete information needs to be corrected, 5 days will be granted to correct the request.

11. Information Security

The Organization implements technical, human and administrative measures to protect personal data against unauthorized access, loss or modification.

12. Validity of the Policy

This policy is effective from January 2025. Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected or as long as there is a legal obligation to retain it.

Any changes to this policy will be published on our website and data subjects will be informed. If the amendment affects substantial aspects, the data subject's authorization will be obtained again.