Right of Withdrawal

If the product you purchased is not what you expected or you simply decide to change your mind, don't worry, you can return or exchange it without any problems.

The right of withdrawal allows you to return or exchange the product within five (5) days of its delivery. You just have to make sure that the product is in its original condition, unused, with all its accessories, packaging and seals intact, as well as the promotional gifts included with the purchase. It is important to note that personalized products are not subject to the right of withdrawal.

To exercise the right of withdrawal, you must send a signed letter with your request, indicating the product in question and your intention to exercise this right, to our email comercial@crickethome.com.co , You must attach:

YO)              A photograph of the product at the time of return.

II)             Purchase invoice

III)           A copy of your ID card or identification document

IV)           A copy of the RUT (if it corresponds to a refund).

This information is essential for you to be able to take advantage of this benefit. After submitting the request, you must return the product within three business days. Shipping costs and other expenses arising from the return will be borne by the consumer.

If you decide to exchange the product under this right, you must specify the new item you want, which must have the same value (including taxes) as the original product. Please note that the exchange will be subject to inventory availability.

If you choose to return the item, Cricket Home will refund the full amount in Colombian pesos, without any withholdings. The refund will be processed within 15 calendar days from receipt of the product, although the process may take up to 30 calendar days, depending on when you exercise your right of withdrawal.

If, despite meeting the requirements, it is found that the product was not returned in the same condition in which it was delivered, or that it was damaged due to an act or omission on your part, Cricket Home reserves the right to not accept the withdrawal request.

Please note that the right of withdrawal does not apply to products that have been indicated as used, opened, second-choice or defective, as well as those purchased on sale or promotions. In these cases, you can only request an exchange or return if there is a problem related to the quality of the product, i.e. through the warranty.

Disclaimer
Cricket Home will not be responsible for damage or alterations to products due to:

YO)              Causes of force majeure or fortuitous event.

II)            Misuse of the product by the customer

III)          Acts of third parties that may cause damage to the product.

Exceptions to the Right of Withdrawal
According to Law 1480 of 2011, the right of withdrawal does not apply in certain cases, such as in service contracts already initiated with the consent of the consumer, personalized products, perishable goods, among others.