PQRS

At Cricket Home , we strive to provide the best shopping experience possible. We value your opinion and are always happy to address any concerns, requests, complaints, claims or suggestions you may have about our products or services.

What is a PQRS?

A PQRS is a communication channel created so that our customers can express their concerns, resolve problems or make suggestions about their experience with Cricket Home .

How to submit your PQRS?

  • Requests: If you have any special requests or need additional assistance, please do not hesitate to contact us. Our Customer Service team is ready to help you with anything you need.

  • Complaints: If for any reason you are not satisfied with our products or services, please let us know. We promise to deal with your complaints quickly and effectively.

  • Claims: If you received a defective or damaged product, or if your order has not arrived in the expected condition, contact us immediately at our WhatsApp +57 305 296 3720. We are here to resolve any claim efficiently.

  • Suggestions: We value your ideas and feedback on how we can improve. If you have any recommendations for our products or services, we'd love to hear them!

How to contact us?

You can submit your PQRS through the following channels:

Response Commitment:

We are committed to responding to all PQRS as quickly as possible and taking the necessary steps to resolve any concerns you may have. Your satisfaction is our number one priority.