Shipping Policy

At Cricket Home , we are committed to providing fast, reliable, and convenient shipping service for all of our customers. Our shipping policy is designed to provide you with a worry-free shopping experience, ensuring that your products arrive safely at their destination.

Delivery Time:

We guarantee delivery of your order within 20 business days after payment confirmation. This time may vary depending on location and shipping conditions, but we will always keep you informed about the progress of your order.

Shipping Costs:

Shipping costs may vary depending on the shipping city and volume of the product.
Products over $200,000 will have free shipping.

Shipment Tracking:

Once your order has been shipped, you will receive a shipping confirmation email and a tracking number. This number will allow you to track the status of your order in real time and will tell you when it is expected to arrive at its destination.

Safe Delivery:

All our shipments are carefully packaged and insured to ensure that your products arrive in perfect condition. We work with reliable carriers and logistics partners to ensure safe and timely delivery.

Shipping Restrictions:

At the moment, we ship within Colombia to major cities and coverage covered by VeloEnvíos.

Mailing address:

Please be sure to provide an accurate and complete shipping address when making your purchase. Cricket Home is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

You also have the option to choose PICKUP POINT DELIVERY to have your package delivered to the nearest Cricket Home designated shipping office.

Customer Service:

If you have any questions or concerns about the shipping of your order, please feel free to contact our Customer Service team. You can write to us at comercial @crickethome .com .co or call us at +57 305 296 3720 . We are here to help you and make sure your shopping experience is as satisfactory as possible.

At Cricket Home , we make sure to provide you with a fast, secure and efficient shipping service so that you can enjoy your custom furniture in the shortest possible time.