Return Policy
At Cricket Home , we are committed to providing high-quality products and a satisfying shopping experience. If for any reason you need to return a product, we are here to help. Below is our return policy:
Applicable Products for Return:
- Products must be in their original condition, unused and in their original packaging.
- Products must be returned within 30 days of the purchase date.
Return Procedure:
- To request a refund, the customer must contact our customer service team via WhatsApp +57 305 296 3720 within the established period.
- Proof of purchase must be submitted to process the return request.
- Cricket Home reserves the right to inspect the returned product before approving the return.
Exceptions:
- Returns will not be accepted for products that show obvious signs of use, intentional damage or improper handling.
- Products on SALE are not eligible for returns.
- NOT APPLICABLE for personalized products.
Return Process:
- Once the return is approved, Cricket Home will refund the money paid to the customer within 15 business days of receiving the returned product.
- Refunds will be made via bank transfer to the account provided by the customer.
- Return shipping costs must be borne by the customer unless the error was Cricket Home 's.
Changes in the Store:
- Cricket Home offers the option to exchange an item for another of equal value, subject to availability.
Contact:
To request a return or for more information about our return policy, please contact us via WhatsApp +57 305 296 3720 .