Frequently Asked Questions
How does the customization process work?
The process is simple. First, select the type of furniture you want to customize. Then, choose the dimensions, materials, colors and finishes that you like best. Once you confirm the design, we will manufacture it according to your specifications and deliver it on the agreed date.
What materials can I choose for furniture?
We offer a wide range of materials, including Canadian pine wood protected against fungus and insects and upholstery in quality fabrics that feature AquaFobiak and InkClean fluid-repellent technology that makes cleaning easy and are also pet-friendly. All our materials are of high quality and selected to ensure durability and style.
How long does it take to make a custom piece of furniture?
Manufacturing time varies depending on the complexity of the design, but typically takes between 8 and 12 business days. We will inform you of the estimated time when you confirm your order.
Can I submit my own design or idea?
Yes, of course! If you have a specific design or idea, you can share it with us. Our design team will review the details and work with you to make it a reality.
What is the cost of customizing a piece of furniture?
The cost depends on the size, materials and finishes you choose. We provide detailed quotes before we begin manufacturing, so you know exactly how much your furniture will cost.
Can I make changes after I have confirmed the order?
Once the design has been approved and production has begun, it is difficult to make changes. However, we will do our best to assist you if necessary.
Do you offer financing or installment payment options?
Yes, we have financing options so you can pay in installments. Please contact our team for more information on available plans.
What happens if the furniture does not meet my expectations?
Our goal is to ensure your satisfaction. If something isn't right, we'll work with you to make it right. We offer a guarantee on our products and are committed to quality.
Do you ship nationwide?
Yes, we ship domestically and internationally. Shipping costs vary depending on location and furniture size. Our team will give you all the details at the time of purchase.
Do you offer interior design advice?
Of course! We have a team of design experts who can help you choose the perfect furniture and combine styles to create the space you've always dreamed of.
What are our opening hours?
Our opening hours are: 7:00 pm – 7:30 pm Monday through Saturday and Sunday from 11:00 am to 6:00 pm
What are our contact methods?
Email: comercial@crickethome.com.co
WhatsApp: +57 305 296 3720
Facebook: Cricket Home
Instagram: crickethomefurniture