Warranty Policy

If the product you purchased does not meet the expected quality, is damaged, or is not suitable for its intended use, you can make use of the warranty.

Warranty Term
Unless a different period is stipulated for each product, new products will have a one-year warranty. This period is suspended during the time the product is being repaired. If the product is replaced, the warranty will start again from the time of replacement.

Warranty Coverage
The warranty covers free repair of defects, as well as transport if necessary. If the product cannot be repaired, it will be replaced or your money will be refunded. If the fault persists, you can opt for a new repair, a partial or full refund of the price, or the exchange of the product for another of equal value and characteristics.

Other Aspects of the Warranty
You have the right to receive instructions for the installation, maintenance and use of the product.

Guarantee Request
To make the warranty effective, you only need to send a signed letter with the product identification, the date of purchase, the description of the defect, and the necessary documents to our email. Once your request is received, Cricket Home will send you a tracking number for the collection of the product, which you must deliver within the following three business days. Transport costs will be covered by Cricket Home if the product is covered by the warranty.

Response Time
If the product requires repair, this must be done within a maximum period of 30 working days. In case of replacement, the response time will be 10 working days.

Disclaimer of Warranty
Cricket Home will not be liable in cases where the defect is caused by force majeure, misuse of the product by the customer, or failure to follow the instructions for use and maintenance.

Maximum Delivery Time
Once the purchase has been completed and payment has been made, Cricket Home has a maximum period of 30 calendar days to deliver the product to the indicated address. If you do not receive the product within this time, you can request a refund.